Tenants | Winsor Real Estate London

Fully managed homes across London. Viewing, move-in, repairs, deposits and a dedicated support team — all in one place.

About Us

A refreshingly modern way of renting. Book a viewing, make an offer, sign contracts online and collect your keys — with a personal concierge service for the boring bits like moving vans and utilities.

Every home we list is inspected, every deposit is protected, every repair is responded to within 24 hours. You get a proper tenancy, not a lottery.

£

1

8

0

Inventory check-in fee

£

7

2

Reference check per person

1

2

2 %

Full Management fee

2

4

4 /7

Online repair reporting

Matcham House, City

£450 / week

How renting with us works

Five simple steps from browsing to keys in your hand.

STEP 01

OF 05

BROWSE & ENQUIRE

Search our live listings on Rightmove, Zoopla or our own site. Book a viewing online in 30 seconds — no phone tag.

STEP 02

OF 05

VIEWING

We meet you at the property, answer your questions, and give you honest feedback — no hard sell, no push to sign on the spot.

STEP 03

OF 05

APPLY & REFERENCE

One simple online application. We check ID, right-to-rent, income and references — usually within 48 hours.

STEP 04

OF 05

SIGN & PAY

Deposit and first month's rent via secure bank transfer. Tenancy agreement signed digitally. Deposit protected with a government scheme.

STEP 05

OF 05

MOVE IN & LIVE

We hand over the keys, introduce you to your property manager, and give you a 24/7 repairs line. Welcome home.

Why tenants choose Winsor

Six things we take seriously — because your home should feel like home.

Real Homes, Real Photos

Every photo is taken by us, at the property, on the day. No wide-angle lies, no empty rooms — what you see is what you get.

Honest Pricing

The rent you see is the rent you pay. No admin fees, no referencing fees hidden in the small print.

Fast Repairs

Report a repair on WhatsApp or email. We respond within 24 hours and fix it within a week — in writing.

Fair Deposits

Your deposit is protected with a government-approved scheme. We return it in full within 10 days of check-out, minus agreed deductions.

Bilingual Support

Our team speaks English, Mandarin, Russian and more. International professionals welcome.

Long Tenancies Welcome

We'd rather you stay for two years than churn you every six months. Your tenancy is your home.

The difference is in the detail

Clear fees and clear service commitments — set out in writing before you move in.

Referencing, tenancy setup and inventory charges are all listed in our published Fee Schedule.

1

2

2 %

Full Management is charged at 12% (Letting Fee and Management Fee), as published in our Fee Schedule.

£

1

8

0

Inventory check-in is £180, as published in our Fee Schedule.

2

4

4 /7

Online repair reporting is available around the clock.

All charges are set out in our Fee Schedule and confirmed in the Terms of Business before you instruct us.

What you can expect

Six things we take seriously — because your home should feel like home.

01

On-Time Rent

Set up a standing order or pay by bank transfer. We send you a receipt within 24 hours, every month.

01

On-Time Rent

02

Inspections, Not Invasions

Quarterly inspections with two days' written notice. We check the boiler, the electrics and the smoke alarms — nothing more.

02

Inspections, Not Invasions

03

Your Repairs, Our Priority

Leaking tap? Broken boiler? No hot water? Send us a photo. We'll book a contractor and keep you updated until it's fixed.

03

Your Repairs, Our Priority

04

End-of-Tenancy Clean

You leave the home clean, we do a fair check-out. Deposit back in 10 days, minus only genuine damages.

04

End-of-Tenancy Clean

The people you'll meet

A small, friendly team. No call centres — you talk to the same people throughout your tenancy.

Zackary Chung

Sales & Lettings Negotiator

Jen Lacson

Property Manager

Yuan Sun

BD Asia

Yury Shakhmetov

BD Europe

Frequently Asked Questions

How do I book a viewing?

Click 'Book a Viewing' on any listing, or email us directly. We offer weekday evenings and Saturday slots.

What referencing do I need?

ID, proof of right-to-rent, last three months' bank statements, employment reference and previous landlord reference. We make it one simple online form.

How much is the deposit?

Five weeks' rent, protected in a government-approved scheme. Deductions at the end are agreed in writing before anything comes out.

Are there any admin fees?

No. We do not charge tenants admin or referencing fees. Your only costs are rent and the tenancy deposit, both set out in your tenancy agreement.

Do you accept international tenants?

Yes — we welcome international tenants, and our bilingual team can help with Right-to-Rent checks, referencing and setting up your tenancy.

Find your next home

Book a Viewing

Tenant Portal

Report a Repair

Contact Us